Frequently Asked Questions
If you need help, check out our FAQs. If you can’t find what you’re looking for, send us an email at contacto@digitalavenue.pt. Our customer support team is here to help with anything you need!
Collapsible content
Where are they located?
Where are they located?
We are an exclusively online store. We are always available to meet your needs through our website or Instagram.
Do the products have a warranty?
Do the products have a warranty?
Yes, a 3 year warranty.
My order hasn't arrived yet. How can I track my shipment?
My order hasn't arrived yet. How can I track my shipment?
For orders with CTT, you can track your order through their website under track object.
My product arrived with a defect, what do I do?
My product arrived with a defect, what do I do?
Describe the situation in the form on the contact page, we will respond as soon as possible.
Do you resell products to merchants?
Do you resell products to merchants?
We only sell to end consumers.
I don't receive your emails, what now?
I don't receive your emails, what now?
Always check your SPAM box and inbox. If you have any questions, please contact us: contacto@digitalavenue.pt.
